he does not understand

"thenkyouforcolling, thisisdevidtspeeking."

"hi, this is absimilliard from the wireless department, and i have a client on the other end who has a dial up service with us."

"ok, go on", says tech.

"yes, he is having a problem with our software. he is actually using a wireless laptop card. and he can connect fine. he just needs to configure the software for the wireless card. and i know you guys got training for that." says me.

"a wireless laptop card? okay. we have a special department for that. it's called the wireless department", says tech.

"did you hear what i said? i'm from the wireless department. and he just needs help setting up the software, and i'm not trained for that." says me, irritated.

"okay, so he needs help connecting to the internet, am i correct?", says tech.

"no! he just needs help configuring the software". says me, raising my voice.

"i see, he needs help installing the software huh?", says tech.

"no! the software just needs to be configured. he needs help with the settings!", argues absimilliard.

"i understand. bring him on the line and i'll help him with the installation.", says tech.

absimilliard pounds on the mute button.

"ngarrrgnarrrrggh! sonofabitc* @#&*$%!. absimilliard lets out.

pressing the unmute button, absimilliard calmly says "uh, okay, i'll transfer him to you."

i'm like, wtf was that? it's hopeless trying to talk to the guy. don't nobody understand english no more.

it was effin aggravatin, believe me.